To provide world-class consulting services in Strategic Management, Quality Management, Project Management, Change Management and Customer Service Management. Our goal is to enable you - our client, to achieve your customer service goals and increase your profitability through optimizing cost and maximizing employee productivity. We will examine the internal workings of your organization and ways you can reach operational goals. 

Our vision is to be the consultancy firm of choice for our clients whose goal it is to transform their respective companies and organizations into world-class providers of goods and services. It is our firm conviction that we can work in collaboration with our clients to position them as major players in the global marketplace in the 21st century.


Dr.Nsombi Jaja, CEO, is a Quality Management Consultant with a proven track record in implementing Quality Management systems in a wide range of organizations throughout the Caribbean and South Florida.

Nsombi received her training in quality through two fellowship awards from UNIDO and the Government of Japan and one fellowship award from the Government of Sweden.  These fellowships funded courses of study in practical work as well as exposure and application of the Japanese system of Quality Control and Quality Management in Japan and Malaysia.  Foundation training in Quality Management was provided by the Juran Institute Inc. USA. She has served as presenter and moderator on several Juran Institute’s conferences. She has been rated by Joe DeFeo, CEO of Juran Institute as being on par with any member of the ‘A’ list of Juran Institute’s consultants.

Nsombi holds a BS. in Pure and Applied Chemistry from the University of the West Indies (U.W.I.), the M.B.A. from U.W.I. – Cave Hill and the Doctorate in Business Administration (DBA) from the University of Phoenix. Her dissertation focused on Spiritual Intelligence and Leadership. She is a coach with training from NTL and International Coaching and Training Institute.

Primarily working in the field of Quality, Productivity & Customer Service since 1977, Dr. Jaja assists business enterprises in Jamaica and the Caribbean Region in developing and implementing company-wide management systems. She is currently the Managing Director and Consultant of Quality Management Consultancy Company Limited and President of QMC Inc. USA

Dr. Henley Morgan - Strategic Partner
CEO, Caribbean Applied Technology Centre

Dr. Morgan is an experienced Caribbean Consultant specializing in Organization Development, Strategic Planning and Human Resource Development. He has a proven track record in management and implementation of major internationally funded projects. Dr. Morgan is Chairman of Caribbean Applied Technology Centre, one of the Caribbean's most respected consulting firms.

Dr. Trevor Little
Managing Director, HRD Profiles Jamaica Limited

Dr. Little is a highly respected professional with core competencies in the areas of industrial and engineering management, general management, project management, human resource management and information technology. His executive management experience spans a period of twenty five years having served as General Manager of Plastic Containers Limited, Vice President Group Operations at Thermo Plastics Jamaica Limited and Managing Director of HRD Profiles. 

Dr. Little is Managing Director of HRD Profiles Jamaica Limited and Regional Director of Profiles International,
one of the world's leading developer of employee evaluation assessments. Trevor has managed HRD Profiles since its inception and has assisted many local and regional organizations improve their competitiveness through more effective people management. 

Dr. Little was educated at the University of Technology, University of the West Indies Mona, U.W.I. Cave Hill (Barbados) and California Coast University where he received a Doctorate in Business Administration .

Art Oswald - Strategic Partner
Owner - CyberLearnPro

CyberLearnPro provides education for corporate clients and their teams in order to enhance their work quality and meet their continuing education requirements. 

Art Oswald has been in the education business since 1974 and has a strong proven track record. In 2007, Art used all of his experience and training to launch the first online courses for title insurance professionals.   Since then, the business has grown into education for Mortgage Originators, Attorneys and HR professionals.

Online courses are all that CyberLearnPro does.  In this day of busy professionals, it is important to make education accessible when the learner is available.  After 5, on weekends, whenever you have a few minutes, you can take one of our courses.  You don't have to wait for a live seminar, just log on and take the course.

Our vision is to provide a quality educational experience for clients, both corporate and individual, that will enhance personal careers and meet corporate objectives.  In alignment with this vision, CyberLearnPro seeks out trainers who are experts in their fields.  Our trainers possess experience in both classroom instruction and their respective industry be it title insurance, mortgage education, continuing legal education or HR certification. It is that vision that lead to this strategic partnership with Quality Management Consultancy.

Email us at for more information.