This includes a detailed and flexible package of training materials, tools, techniques, handbooks and videotapes.

• Strategic Management
• Team Building, Group Dynamics
• Customer Care Management
• Time Management
• Stress Management
• Change Management
• Knowledge Management
• Leadership Development
• Quality Management (QM) facilitators' Training
• Project Team Training in Quality Improvement and Quality Planning
• Benchmarking
• External/Internal Customer Perception Surveys
• ISO 9000
• ISO 9000 Gap Analysis
• ISO 9000 Implementation
• Business Process Improvement / Re-engineering